Refunds for products will be accepted only accompanied by the invoice, from the email of the order or from the receipt, and a descriptive explanation for the return of the goods.
The client is responsible for the cost of shipping to or from our headquarters as well as in the case of a return of goods. As by law, the client has the right to cancel the order without specifying a reason within 10 days of receiving the goods.
The goods must be returned to the sender in their original state and unused. After verifying this, the refund will be carried out according to the terms of the law.
The cost of shipping and handling are not included in the refund. Shipping is an added service and therefore not re-imbursable. For this reason, there is an initial charge of 10 Euro (or the price of shipping in case it is more exspensive).
We inform you that refusing to accept the package nullifies all rights to a refund.
In no case will these conditions be considered valid in our physical shop and viceversa; the purchases on-line should follow exclusively the refund procedure as stated here.