As by law, the client has the right to ask for the order cancellation without specifying a reason (even if it's appreciated) within 14 days after receiving the goods. Refunds for products will be accepted only if accompanied by a copy of the invoice, the e-mail of the order or a copy of the receipt so we can identify the returned order. The client has to notify us about his/her willing of return the order sending an e-mail to email@example.com
In other cases refunds for products will be accepted only with a descriptive explanation for the fair reason of the return of the goods. If the reason will be confirmed we are going to provide the refund or the substitution.
The goods must be returned to the sender in their original state and unused with any preferred courier paid by the client. After we verified the condition of the returned goods, the refund will be carried out according to the terms of the law.
The cost of our shipping and handling are not included in the refund. Shipping is an added service and therefore not reimbursable. For this reason, there is a minimum non-refundable charge of 10 Euro (or the cost of shipping stated at the checkout in case it is more expensive), so the client is responsible for the cost of shipping from and to our headquarters in the case of a return of goods.
We inform you that refusing to accept the package nullifies all rights to a refund, that includes also refusing to pay potential customs duties requested by your country laws for importations from the European Union. Please read our shipping information page clicking here for more details about shipping cost and duties.
In no case will these conditions be considered valid in our physical shop and vice versa; the purchases online should follow exclusively the refund procedure as stated here.
We ask to non-EU customers to contact us before shipping back the goods to arrange the return properly since most of private couriers won't offer a duty relief service for returned exportations, even if it is within our rights to demand it since a return is not a normal importation.
For more information you can e-mail us at firstname.lastname@example.org
We suggest our customers to mention the order reference code in the e-mail, but to not reply directly or to not include the order confirmation communication or other automatic communications sent from our website, as e-mail provider servers may detect your message as coming from an illegitimate sender and mark it as spam.
Via Paris Bordone 14
TREVISO (TV) 31100, ITALY
Tel. +39 0422 410771